FrankieOne
- Increased productivity of the design team with a new Design Ops practice. Practice included setting up of research strategy, metrics to measure using CSAT scores, contextual surveys and analytics, mapping of user journeys, integrating design into the product roadmap delivery process and setting up designers for success.
AIA Australia
- Led and delivered quality designs for several large, complex projects across various core offerings such as Group insurance, AIA Vitality, Retail insurance, Automation, and AIA Health insurance and solved critical problems by ensuring proposed solutions balances user needs, business strategy, and technical constraints.
HROnboard
- Led and owned the product design for HROnboard's new product called “Welcomes”.
- Reframed and improved the user journey experience of the existing concept and helped the team to launch the product successfully into the market.
- Welcomes is considered to be an add-on product for onboarding journey. Primarily designed for mobile users, it is customised through an extensive admin builder. Apart from builder, the admin system includes a variety of features such as dashboards, user management, brand customisations, and so on.
Telstra Air - Merchant
- Telstra Air - Merchant is part of Telstra Air product ecosystem primarily focused on helping small and medium business to connect better with their customers.
- Although the concept started as a one-liner, slowly based on customer research data and varied stakeholder input, the product grew complex functionally. Contributed towards rapid prototyping new concepts through quick feedback loop and implementation process.
Gather My Crew
- Gather My Crew is a new way to ask for help from friends and family. With our free online help roster – coordinating the help needed to cope with tough times is made easy. It brings community together for a purpose.
- Contributed towards the user experience of the product. Helped the team drive the design by establishing principles, rapid prototyping and some UI testing methods.
Telstra - Geo data mapping
- Telstra Air - Geo data mapping is an interesting project which helped Telstra to display ads to its users based on their location data.
- Contributed towards prototyping and visual directions for the product research team.
Kontakt
- Kontakt is a simple search engine which helps to find internal resources based on specific skillsets.
- Worked closely with the product team for feature level changes and performed user testing to validate the design.
My Solar Toolkit
- My Solar Toolkit is a product which helps users to calculate savings from a solar panel installed on their rooftop. The product was designed in such a way that the customers can design their own ways of placing panels on their roofs.
- Managed Product design and development from concept till launch.
Solar eCRM
- Solar eCRM, enterprise wide Customer Relationship Management (CRM) system for the solar industry. Cloud based online system allowing for a fully automated business process.
- Started as front-developer, quickly moved into a product role supporting the product from concept till launch.
